The app is similar to other taxi apps, but a feature unique to Flag is what is called “The wallet-less feature” – where users are required to upload a photo ID and create a personal digit pin code to secure an account. If a situation arises, such as a user’s phone dying, the user simply flags a taxi off the street, gives the driver their name and enters the four-digit pin on the driver app. The user’s photo appears on the driver’s phone to confirm identity before the fare begins. Payment is processed from the user’s pre-registered card as normal upon arrival at the user’s destination.

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